Ligowave RMA process:
**Ligowave handles all RMA’s directly.
To initiate an RMA you will need to login to the LigoWave ticketing system. The address is http://support.ligowave.com. If you don’t have an account, type your e-mail address and click on register to create an account.
Once you are logged into the LigoWave support page, click on the RMA tab at the top of the screen and then on new RMA.
You must have the serial number for each radio to proceed. Enter the information for each radio one at a time. Be sure to select the correct selection from the reason for return dropdown menu . If choosing other, enter a detailed description of the problem. It is also helpful to enter any troubleshooting that has been done as well as any other information that will be helpful for the repair. After each radio has been entered click on add product to the RMA button to enter the next radio. Click on finished adding products when you have added your last radio.
Select the location where you purchased your equipment and click on select processing center. USA will be the selection for most users.
Enter the return address and click on submit RMA to complete the process.
Once complete, you will receive an RMA number and the address where to ship your device(s) for repair.
If you click on the RMA tab, you will see the all of your RMA(s) and their current status. The status of your RMA will go from processing to complete once finished.
All refunds will be credited at lesser of current market value or purchase price. All returns for credit are subject to a 15% restocking fee. Note that shipping costs are not refundable.
Products will not be accepted for return, whether for exchange or credit, unless prior authorization is obtained. Returns for credit must be received within 30 days of the original invoice date. Beyond this period, product may only be exchanged if currently under warranty. After 30 days from the original invoice date, most products must be exchanged with the manufacturer. Please contact a LigoWave Wireless representative or consult the product listings on our website for further warranty information.
All products must be returned in their original packaging with all software, power units, cabling and other items intact, or else will not be able to be returned for credit. Advance replacement RMA's will be charged accordingly if returned without above items.
Some products are supported directly through the manufacturer and must be returned accordingly.
RMA numbers are valid for a maximum of 15 days.
When returning an item, it is important that you return it with all accessories, manuals, cables, etc., in order to receive a credit or exchange unless other specified. Items returned without all accessories or items which are defaced will be subject to a minimum 15% restocking fee.
Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company or a LigoWave representative. Products being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided.
Please place the RMA number on three sides of the outside of the shipping box before returning it to us. Please insure the return for the proper value amount. Failure to do so may void the warranty if damage occurs during shipment.
LigoWave's support page is your resource for all warranty information.
For customers outside the EU, please send all RMA packages to:
138 Mountain Brook Dr
Canton, GA 30115
For customers inside the EU, please send all RMA packages to:
Veiveriu 150 - IIIa.